Customer Services Firms


The company had grown from a start up to a three million dollar operation and continued growth was forecasted. However, their call center architecture would not scale to support additional growth.


The NT Group provided options that included budget and system definitions for a new architecture that was both cost-effective and scaled infinitely to support future growth.


The client implemented a hosted VoIP infrastructure that integrated with their existing web-based applications. This resulted in:

  • scalability to support growth
  • reduced operating costs
  • strategic advantage for the client in marketing and sales capability

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