A mid-sized provider of workers comp insurance products and services wanted to better utilize their expensive and talented IT director and put more focus on their strategic web application.
A vehicle leasing company wanted to be more focused on exceeding their customer expectations and providing superior customer service.
The company needed new corporate telephone and messaging applications. The system they were using was outdated and unable to be supported. The customer's operations also included a call center.
This company wanted more flexibility for their personnel. They wanted to have options for employees to work at home or on the road and at the same time, increase productivity and sales revenue.
The company had grown from a start up to a $3MM operation and continued growth was forecasted. However, their call center architecture would not scale to support additional growth.
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