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Legal Services Firms

Situation:

The company needed new corporate telephone and messaging applications. The system they were using was outdated and unable to be supported. The customer's operations also included a call center.

Solution:

The NT Group showed this company how they could leverage their investment in call center infrastructure to also address their needs for corporate telephone and messaging applications. Up to this point, the customer was looking at two different solutions, one for corporate telephone and messaging, and another for their call center.

Outcome:

The customer upgraded their call center platform to support the corporate environment. This resulted in:

  • saving an estimated $500k over a five year period
  • eliminating a two-vendor scenario
  • improving strategic capability by adding redundancy to their call center operation.

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