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Customer Services Firms

Situation:

The company had grown from a start up to a three million dollar operation and continued growth was forecasted. However, their call center architecture would not scale to support additional growth.

Solution:

The NT Group provided options that included budget and system definitions for a new architecture that was both cost-effective and scaled infinitely to support future growth.

Outcome:

The client implemented a hosted VoIP infrastructure that integrated with their existing web-based applications. This resulted in:

  • scalability to support growth
  • reduced operating costs
  • strategic advantage for the client in marketing and sales capability

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