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Automotive Industry

Situation:

A vehicle leasing company wanted to be more focused on exceeding their customer expectations and providing superior customer service.

This required updating their telephony and voice applications. The system was over ten years old, sales people were struggling with returning messages in a timely fashion, and the operations side of the business wanted to use the receptionist for other duties outside of answering the phone. The company was also planning on moving the company headquarters.

Solution:

The NT Group provided education to the business owners about how voice over IP (VoIP) could help solve their sales and operational issues. The NT Group also provided budget and system definitions, as well as comparisons, for both hosted and non-hosted solutions.

Outcome:

The customer implemented a hosted VoIP solution that coincided with their move. The business was able to implement improvements to both operations and sales that allowed their business to grow over 20% in the next 18 months without adding additional headcount.

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